Refund & Cancellation Policy

At Mivisions International Group ("Mivisions"), we are committed to delivering high-quality consulting, advisory, training, and professional services. We understand that circumstances may change, and this policy outlines how cancellations, refunds, rescheduling, and disputes are handled.

This policy is designed in line with applicable Nigerian consumer protection principles, including the Federal Competition and Consumer Protection Act (FCCPA), where relevant.

1. Deposits and Payments

• Certain services may require a deposit or full payment before commencement.
• Deposits cover planning, research, staff allocation, preparation of materials, and administrative costs.
• Once service delivery has started or preparatory work has commenced, deposits are non-refundable, except where Mivisions is unable to fulfill its contractual obligations.
• Payment terms will always be stated clearly in your proposal, contract, invoice, or engagement letter.

2. Client Cancellations (Services)

If you need to cancel a confirmed service, please notify us in writing via email.

Standard Cancellation Timelines

• 7 business days or more before start date → Full refund of payments made, where applicable.
• Between 7 business days and 48 hours before start date → Partial refund, after deducting reasonable costs already incurred (e.g. preparation time, admin, third-party costs).
• Less than 48 hours before start date or no-show → Payments are non-refundable. Rescheduling may be considered at our discretion.

3. Custom and Bespoke Engagements

For customised or bespoke services including strategy development, research, diagnostics, advisory retainers, reports, or tailored training:

• No refunds are available once work has commenced, regardless of stage of completion.
• Any completed deliverables up to the cancellation date remain payable.

4. Training Programs, Workshops, and Events

• Cancellation terms for training programs, workshops, or events will follow the timelines stated above unless otherwise specified in the registration details.
• Access to training materials or session recordings constitutes delivery and is non-refundable.

5. Digital Products

• Digital products, downloads, toolkits, or online resources are non-refundable once accessed or delivered, except where the product is demonstrably faulty or inaccessible.

6. When Mivisions Cancels

In the rare event that Mivisions cancels a confirmed service, program, or event due to:

• Operational constraints
• Unforeseen circumstances
• Force majeure events

Clients will be offered:

• Rescheduling at no additional cost, or
• A full refund of payments received for the affected service.

7. Unsatisfactory Service or Disputes

If you are dissatisfied with a service:

• Notify us within 5 business days of service completion.
• We will review the matter and may, where appropriate:
  • Provide clarification or corrective support
  • Re-perform part of the service
  • Offer a partial refund, depending on the circumstances

If unresolved, the matter may be escalated through our internal review process. Clients retain the right to pursue remedies available under Nigerian law.

8. Non-Refundable Cases

Refunds will not apply where:

• Services have been fully delivered as agreed
• Digital products have been accessed or used
• Custom or bespoke work has commenced
• Costs have already been incurred on the client's behalf
• Promotional, discounted, or special-offer services were purchased (unless otherwise stated)

9. Late Payments and Related Cancellations

• If services are cancelled while payments are overdue, any refund entitlement may be affected.
• Outstanding balances will be deducted from any approved refund before processing.

10. Refund Processing

• Approved refunds are processed within 10–15 business days.
• Refunds are issued via the original payment method where possible.
• Bank charges, transaction fees, and currency conversion costs are non-refundable.

11. Governing Law

This policy is governed by the laws of the Federal Republic of Nigeria.

12. Contact Information

For cancellations, refund requests, or service-related concerns, please contact:

📍 Abuja, Nigeria

📧 support@mivisionsgroup.com

🌐 www.mivisions.group